Submit a Complaint

Pet Purchase Complaint Form

Use this form to register a complaint concerning a companion animal purchased from a pet store, over the internet or from a breeder.


Please fill out the complaint form as thoroughly as possible. Required fields are marked with an asterisk (*). We understand there are many questions, however in order for us to address a complaint we need this information.

You may wish to take notes and gather the required information first before filling out the form.

Approve to Publish

Invalid Input If you approve us to publish your complaint so that it will be visible to the general public on our website please check yes. Note that we ill not publish personal/contact information about you, but we will publish your name.

About You

First Name (*)

Last Name (*)

Your Phone (*)

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Email Address (*)

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Address Line 1 (*)

Address Line 2

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City (*)

State or Province

Zip or Postal Code (*)

Country (*)

How should we contact you?

About the Shop / Purchase

Was this an online purchase?

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Shop Name (*)

Shop Address Line 1 (*)

Address required.
Shop Address Line 2

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Shop State or Province

Shop City (*)

Shop Zip or Postal Code (*)

Shop Country (*)

Name of shop country if other?

Shop Website

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Shop Email Address

Invalid email address.

About the Companion Animal

Date of Purchase (yyyy/mm/dd) (*)

Price (if known)

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Breed (*)

Sex (*)


Enter your best guess if you don't know the date of birth or purchase

Date of Birth (yyyy/mm/dd) (*)

Date of Death (if applicable - yyyy/mm/dd)

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Breeder (*)

Required (best guess if don't know)

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The Situation and Your Experience


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Diseases and Illnesses (*)

Required Field
When did illnesses begin and end? (*)

Response required
Hereditary Defects?

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Did the pet shop or kennel recommend this vet? (*)

Veterinary expenses to date (*)

How did you hear about this pet shop, kennel or online merchant? (*)


Please describe the conditions in the pet shop or kennel, such as housing, space availability, food, water, bedding, cleanliness, temperature, health and demeanor of the animals, and exposure to illness and disease:

Enter Description Here (*)

Required field

Complete this section only if this was an Eastern European Purchase

Was this an Eastern European purchase?

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Breeder's Name

Shop Name
Breeder's Email Address

Invalid email address.
Breeder's Address Line 1

Address required.
Breeders Address Line 2

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Breeder's City

City Required
Breeder's Zip or Postal Code

Zip or Postal Code Required
Breeder's Country

Breeder's Website

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Can the dog be registered with an American registry (APRI, ACA, etc.)?

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Did the pet shop tell you that the dog could be registered with AKC?

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Did the pet shop promote the dog as coming from European championship lineage?

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Do you feel you paid more or were you told the dog was more expensive because the dog was imported?

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Enter the letters (*)
Enter the letters
  Refresh (new text)
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Companion Animal
Protection Society (CAPS) is a
501 (c)(3) Tax ID#:58-2040413

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CompanionAnimal Protection Society

Investigating Pet Shops and Puppy Mills since 1992

759 CJC Hwy., #332
Cohasset, MA 02025
p: 339-309-0272
501 (c)(3) Tax ID#: 58-2040413

Copyright 2006-2015
© Companion Animal Protection Society, Inc.

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