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Use CAPS' Pet Purchase Complaint Form to register a complaint concerning a companion animal purchased from a pet store, over the internet or from a breeder.
Please fill out the complaint form as thoroughly as possible. Required fields are marked with an asterisk (*). We understand there are many questions, however in order for us to address a complaint we need this information.
You may wish to take notes and gather the required information first before filling out the form.
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About You
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First Name(*)
Required
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Last Name(*)
Required
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Email Address(*)
Invalid email address
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Address Line 1(*)
Required
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Address Line 2
Invalid Input
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City(*)
Required
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State or Province
Required
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Zip or Postal Code(*)
Required
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Country(*)
Required
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How should we contact you?
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About the Shop
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Shop Name (*)
Required
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Shop Address Line 1(*)
Address required.
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Shop Address Line 2
Invalid Input
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Shop City(*)
Required
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Shop State or Province
Required
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Shop Zip or Postal Code(*)
Required
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Shop Country(*)
Required
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Name of shop country if other?
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Shop Website
Invalid Input
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Shop Email Address
Invalid email address.
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About the Breeder
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Breed of Dog(*)
Required
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Sex(*)
Required
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Enter your best guess if you don't know the date of birth or purchase
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Date of Birth (yyyy/mm/dd)(*)
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Date of Purchase (yyyy/mm/dd)(*)
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Date of Death (if applicable - yyyy/mm/dd)
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Price (if known)
Invalid Input
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Breeder(*)
Required (best guess if don't know)
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Broker
Invalid Input
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Registry
Invalid Input
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The Situation and Your Experience
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Diseases and Illnesses(*)
Required Field
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When did illnesses begin and end?(*)
Response required
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Hereditary Defects?
Invalid Input
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Did the pet shop or kennel recommend this vet?(*)
Required
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Veterinary expenses to date(*)
Required
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How did you hear about this pet shop, kennel or online merchant?(*)
Required
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Please describe the conditions in the pet shop or kennel, such as housing, space availability, food, water, bedding, cleanliness, temperature, health and demeanor of the animals, and exposure to illness and disease:
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Enter Description Here(*)
Required field
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Was this an online purchase?
Invalid Input
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Was this an Eastern European purchase?
Invalid Input
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Complete this section only if this was an Eastern European Purchase
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Breeder's Name
Shop Name
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Breeder's Email Address
Invalid email address.
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Breeder's Address Line 1
Address required.
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Breeders Address Line 2
Invalid Input
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Breeder's City
City Required
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Breeder's Zip or Postal Code
Zip or Postal Code Required
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Breeder's Country
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Breeder's Website
Invalid Input
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Can the dog be registered with an American registry (APRI, ACA, etc.)?
Invalid Input
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Did the pet shop tell you that the dog could be registered with AKC?
Invalid Input
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Did the pet shop promote the dog as coming from European championship lineage?
Invalid Input
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Do you feel you paid more or were you told the dog was more expensive because the dog was imported?
Invalid Input
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Enter the numbers
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