Complaint Details

Cust First Name Kendra 
Shop Name Bark Works 
Shop Address Line 1 116 Los Cerritos Mall 
Shop Address Line 2  
Shop City Cerritos 
Shop State or Province California 
Shop Country United States  
Was Online Purchase No 
Shop Website No Working Website 
Shop Email Address  
Date of Purchase 2013/07/27 
Price 1373.65 
Shop Breed of Dog Yorkie 
Sex Male 
Date of Birth 2013/06/01 
Date of Death  
Breeder Midwest  
Diseases and Illnesses Puppy had discharge from its eyes, nose, throwing up blood, diarrhea blood, coughing, sneezing, not eating, no energy.  
When illness begin end I purchase the puppy on Saturday, 7/27/13 at 8:30pm and the symptoms became real apparent around 9pm. The puppy has discharge from its nose and eyes, coughing, sneezing, throwing up blood, and bloody diarrhea. I took the puppy to vet on Sunday, 07/28/13 at 9am, in which the vet stated that the puppy was ill and unfit for purchase, puppy had kennel cough and possibly parvo. I took the puppy back to Bark Works on Sunday, 7/28/13, at 11am, and the manager, Heather, absolutely refused to return the puppy even though I had the vet paperwork. She stated it was just a puppy cold due to puppy stress from going to a new home. Since she was refusing to return the puppy I contacted the vet in which he contacted the Bark Works manager, Heather, after that she agreed to return the puppy. However, she still has yet to reimburse me for the vet bills, nevertheless even though the puppy was still sick, they still put the puppy up for display to sale again.  
Hereditary Defects  
Recommend vet No 
Veterinary expenses to date .00 
How did you hear about shop It is located in the Cerritos Mall in which I would attend regularly.  
Please describe conditions The pet store provides very small spaces for the animals to be in and on top of that they will have about 2 to 3 dogs in one kennel area. In which, the dogs are going to the bathroom and the workers do not clean it up immediately. The store smells, and the puppies have feces on them due to the lack of cleanliness.  
Breeders Name  
Breeders Email Address   
Breeders Address Line 1  
Breeders Address Line 2  
Breeders City  
Breeders City  
Breeders Website  

Bea's Beat

Blog with CAPS Spokesmodel Beatrice, a puppy mill survivor and vegan advocate.

Blog with Beatrice!

Deborah Howard

Deborah Howard

Learn more about Deborah Howard, president and founder of Companion Animal Protection Society.

Meet Deborah


Keep up-to-date about CAPS and read about issues affecting companion animals, especially those suffering in pet shops and puppy mills.

Visit CAPS Blog

Contact Us

Contact CAPS

Companion Animal Protection Society (CAPS)
759 CJC Hwy., #332
Cohasset, MA 02025
p: 339-309-0272
501 (c)(3) Tax ID#: 58-2040413

Contact by Webform

Class Action Lawsuits

scales of justice

If you purchased a sick or dying puppy from Barkworks or Happiness is Pets, you may be able to join consumer class action lawsuits. The first step is to fill out the CAPS complaint form.

Read more about Happiness is Pets or Barkworks.

CAPS Complaint Form