Complaint Details

Cust First Name Kim 
Shop Name Petlane 
Shop Address Line 1 1610 E Battelfield 
Shop Address Line 2  
Shop City Springfield 
Shop State or Province Missouri 
Shop Country United States  
Was Online Purchase No 
Shop Website  
Shop Email Address  
Date of Purchase 06/08/11 
Price jumi,296.00 
Shop Breed of Dog Papillon 
Sex Female 
Date of Birth 03/28/11 
Date of Death  
Breeder Gail Gonnella 
Diseases and Illnesses When my husband purchased her at the pet store the Vet checked her out and gave her a clean bill of health. On the 2nd or 3rd day she started with a wet croupy cough. Took her to local Vet. and was told she had kennell cough. Which now July 16 she has neaver been well and now has broncuil phnemonia. She is on her 5th antibiotic since we've had her she hasn't had a night of sleep without coughing. Petland took x-rays 3 days ago and said she was clear. Took that same x-ray to another vet the saw and showed me the pockets of phnemonia. Petland still denies the illness. If I went by there diagnosis she would have been in serious trouble if the pockets abcess she could have died. Were still not out of the woods. I understand Petland gets there dogs from Hunte Corp. I have a very expensive sick dog that I love dearly and will pay what I have to ,too get her well. 
When illness begin end It began 3 days after we got home 
Hereditary Defects  
Recommend vet Yes 
Veterinary expenses to date my out of pocet 0.00 
How did you hear about shop Went to the store in Springield. 
Please describe conditions The pet shop looked good. An employee told me a summer infectious cough had been going around there. 
Breeders Name  
Breeders Email Address   
Breeders Address Line 1  
Breeders Address Line 2  
Breeders City  
Breeders City  
Breeders Website  
Can be registered Yes 
Did the shop communicate Yes 

Bea's Beat

Blog with CAPS Spokesmodel Beatrice, a puppy mill survivor and vegan advocate.

Blog with Beatrice!

Deborah Howard

Deborah Howard

Learn more about Deborah Howard, president and founder of Companion Animal Protection Society.

Meet Deborah


Keep up-to-date about CAPS and read about issues affecting companion animals, especially those suffering in pet shops and puppy mills.

Visit CAPS Blog

Contact Us

Contact CAPS

Companion Animal Protection Society (CAPS)
759 CJC Hwy., #332
Cohasset, MA 02025
p: 339-309-0272
501 (c)(3) Tax ID#: 58-2040413

Contact by Webform

Class Action Lawsuits

scales of justice

If you purchased a sick or dying puppy from Barkworks or Happiness is Pets, you may be able to join consumer class action lawsuits. The first step is to fill out the CAPS complaint form.

Read more about Happiness is Pets or Barkworks.

CAPS Complaint Form