Complaint Details

Cust First Name Gloria 
Shop Name Petland 
Shop Address Line 1 8120 Providence Road 
Shop Address Line 2 Suite 500 
Shop City Charlotte 
Shop State or Province North Carolina 
Shop Country United States  
Was Online Purchase No 
Shop Website  
Shop Email Address  
Date of Purchase 2005/05/05 
Price 499.00 
Shop Breed of Dog Bichon 
Sex Male 
Date of Birth 2004/12/31 
Date of Death  
Breeder Wesley Hubbard 
Broker Hunte Corp 
Registry American Canine Association 
Diseases and Illnesses Our Bichon had been at Petland for 5 months when we purchased him He had yeasty ears and yeast down his face and all over his paws. He has chronic ear infections and hot spots and skin problems. He has two grade IV luxated patellas 
When illness begin end The yeast problem and ears and skin problems began immediately and are chronic and severe. We have him now on allergy medication and he has to have ear drops every day as well as medicated cortisone baths every week. He needs surgery to correct the luxated patellas on both hind legs. ------------------ Petland gave us a free visit to Stonecrest Veterinary which sees almost only Petland puppies. We have since left that vet office and our new vets (as of 2 yrs ago) immediately explained the dog's actual condition. 
Hereditary Defects Luxated patellas 
Recommend vet Yes 
Veterinary expenses to date 5,000+ 
How did you hear about shop The Petland store is at a strip mall where my children and I visit often for groceries, drug store, etc, and it was an impulse buy when we saw this older puppy sitting in that tiny glass cage. He had been in that cage for 5 months. We had always loved the breed, but were full of sadness for a dog in that small crate 24/hrs day. 
Please describe conditions The staff gave us a discount on the original price of 0 and assured us that the dog came from one of the best breeders in the country and not from a puppy mill. That he came from a USDA inspected kennel and that he was healthy and a purebred dog "registered." 
Eastern European Purchase No 
Breeders Name  
Breeders Email Address   
Breeders Address Line 1  
Breeders Address Line 2  
Breeders City  
Breeders City  
Breeders Website  
Did the shop communicate N/A 

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