Complaint Details

Cust First Name Kelly 
Shop Name Happiness is Pets 
Shop Address Line 1 Ogden Ave 
Shop Address Line 2  
Shop City Naperville 
Shop State or Province Illinois 
Shop Country United States  
Was Online Purchase No 
Shop Website  
Shop Email Address  
Date of Purchase 2012/01/13 
Price 1200 
Shop Breed of Dog Pomeranian 
Sex Female 
Date of Birth 2011/11/06 
Date of Death  
Breeder Happiness is Pets breeder 
Diseases and Illnesses We purchased a 9 week old Pomeranian from Happiness is Pets. Within a few days she had a runny nose and was sneezing a bunch. We took her in (to the vet specified by Happiness is Pets) and she was given some meds and they sent us home. Within the next few days she stopped eating, became lazy and had very bad diarrhea so we took her back. They tested her for parvo and drew some blood/tested her stool and everything was "negative"; So we went home with some more meds. Three more days passed and she still had diarrhea and her eyes were crusty so we took her back, yet again. The vet still claimed that everything is fine and she does not have distemper or anything and gave her a third med for her diarrhea. Two days has passed and she is now whining in bed and will not open her eyes at all. She was lazy all day today and is barely eating again. She is "covered for 14 days, or until the ongoing problem is resolved" under Happiness is Pets policy but we would like to have a different vet look at her for a second opinion. Who knows if the vet is working with Happiness is Pets to save both of their names from the horrible news going on lately. But we just paid 1200 for her so paying more in vet fees is absolutely ridiculous!! I hope shes okay because I have become so attached, but everyday there is a new problem and shes a miniature pom, so she is very tiny as it is and I am very worried. I am going back to the vet as soon as they open and trying to receive some answers but this is very upsetting and I will never ever ever recommend that place for a healthy pet!! I am praying she is not diagnosed with distemper like the others, and the vet has said she doesn't have it twice, but I know there was a "misdiagnosis" with one of the other dogs recently deceased from this pet chain, and I am hoping she is not being misdiagnosed as well!! 
When illness begin end Jan 15th, 2012 - sneezing began...By Jan 26th the other symptoms had arose. Now it is Jan 31st and her eyes are closed and she is barely eating again. 
Hereditary Defects  
Recommend vet Yes 
Veterinary expenses to date 
How did you hear about shop Drove by 
Please describe conditions It looked clean and I have not heard bad things about this store before the recent news that happened to come about the week after we purchased our puppy.  
Eastern European Purchase No 
Breeders Name  
Breeders Email Address   
Breeders Address Line 1  
Breeders Address Line 2  
Breeders City  
Breeders City  
Breeders Website  

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