PayPal Donations Help / FAQ

Q: How are donations processed?

A: CAPS uses PayPal to process donations. After you fill out and select to have your donation processed on our site the donation information is sent to the official PayPal site to be processed. 

Do you store our credit card info?
A: We, CAPS, do not store or even see your credit card information. That all transpires on

Q: Do I have to have a PayPal account to donate?

A: No, if you don't, after you are redirected to the PayPal website, please select the small "Continue" link  in the left column to pay by credit card.  However, if you attempt to use a credit card already on file with your email address, PayPal will recognize it and stop you.  You will get a response like:

"You cannot use an e-mail address or card number that belongs to an existing PayPal account. If you have a PayPal account, please log in. If you don't, please change the e-mail address or card number and try again."

You either have to log into your PayPal account and do it that way or use an alternate credit card if you have one that is not linked to a PayPal account.
PayPal Must Log in

Q: I tried to pay using PayPal but it does not recognize my password, and of course I cannot use the "Continue" link because I only have one credit card and it is linked to my email address. What do I do?

A: This is tough because the problem is on their system, not CAPS.  The real solution is to follow the PayPal process to get your password reset.  Whether you do it now or later, this is something you might want to get fixed.  Try this number for PayPal, 1-888-221-1161, and  prepared to persist with accuracy until desired results.

However if that does not work you can send in a donation by postal mail or we can submit your donation through Network for Good.

Bea's Beat

Blog with CAPS Spokesmodel Beatrice, a puppy mill survivor and vegan advocate.

Blog with Beatrice!

Deborah Howard

Deborah Howard

Learn more about Deborah Howard, president and founder of Companion Animal Protection Society.

Meet Deborah


Keep up-to-date about CAPS and read about issues affecting companion animals, especially those suffering in pet shops and puppy mills.

Visit CAPS Blog

Contact Us

Contact CAPS

Companion Animal Protection Society (CAPS)
759 CJC Hwy., #332
Cohasset, MA 02025
p: 339-309-0272
501 (c)(3) Tax ID#: 58-2040413

Contact by Webform

Class Action Lawsuits

scales of justice

If you purchased a sick or dying puppy from Barkworks or Happiness is Pets, you may be able to join consumer class action lawsuits. The first step is to fill out the CAPS complaint form.

Read more about Happiness is Pets or Barkworks.

CAPS Complaint Form