Pet Purchase Complaint Form

Use this form to register a complaint concerning a companion animal purchased from a pet store, over the internet or from a breeder.

Instructions

Please fill out the complaint form as thoroughly as possible. Required fields are marked with an asterisk (*). We understand there are many questions, however in order for us to address a complaint we need this information.

You may wish to take notes and gather the required information first before filling out the form.


Approve to Publish

Invalid Input If you approve us to publish your complaint so that it will be visible to the general public on our website please check yes. Note that we ill not publish personal/contact information about you, but we will publish your name.

About You



First Name (*)

Required
Last Name (*)

Required
Your Phone (*)

Invalid Input
Email Address (*)

Invalid email address
Address Line 1 (*)

Required
Address Line 2

Invalid Input
City (*)

Required
State or Province

Required
Zip or Postal Code (*)

Required
Country (*)

Required
How should we contact you?



About the Shop / Purchase



Was this an online purchase?

Invalid Input
Shop Name (*)

Required
Shop Address Line 1 (*)

Address required.
Shop Address Line 2

Invalid Input
Shop State or Province

Required
Shop City (*)

Required
Shop Zip or Postal Code (*)

Required
Shop Country (*)

Required
Name of shop country if other?


Shop Website

Invalid Input
Shop Email Address

Invalid email address.

About the Companion Animal



Date of Purchase (yyyy/mm/dd) (*)

Required
Price (if known)

Invalid Input
Breed (*)

Required
Sex (*)

Required

Enter your best guess if you don't know the date of birth or purchase

Date of Birth (yyyy/mm/dd) (*)

Required
Date of Death (if applicable - yyyy/mm/dd)

Invalid Input
Breeder (*)

Required (best guess if don't know)
Broker

Invalid Input

The Situation and Your Experience



Registry

Invalid Input
Diseases and Illnesses (*)

Required Field
When did illnesses begin and end? (*)

Response required
Hereditary Defects?

Invalid Input
Did the pet shop or kennel recommend this vet? (*)

Required
Veterinary expenses to date (*)

Required
How did you hear about this pet shop, kennel or online merchant? (*)

Required

Please describe the conditions in the pet shop or kennel, such as housing, space availability, food, water, bedding, cleanliness, temperature, health and demeanor of the animals, and exposure to illness and disease:

Enter Description Here (*)

Required field

Complete this section only if this was an Eastern European Purchase



Was this an Eastern European purchase?

Invalid Input
Breeder's Name

Shop Name
Breeder's Email Address

Invalid email address.
Breeder's Address Line 1

Address required.
Breeders Address Line 2

Invalid Input
Breeder's City

City Required
Breeder's Zip or Postal Code

Zip or Postal Code Required
Breeder's Country


Breeder's Website

Invalid Input
Can the dog be registered with an American registry (APRI, ACA, etc.)?

Invalid Input
Did the pet shop tell you that the dog could be registered with AKC?

Invalid Input
Did the pet shop promote the dog as coming from European championship lineage?

Invalid Input
Do you feel you paid more or were you told the dog was more expensive because the dog was imported?

Invalid Input
Enter the letters
Enter the letters
  Refresh (new text)
Invalid Input - letters must match

  

Bea's Beat

Blog with CAPS Spokesmodel Beatrice, a puppy mill survivor and vegan advocate.

Blog with Beatrice!

Deborah Howard

Deborah Howard

Learn more about Deborah Howard, president and founder of Companion Animal Protection Society.

Meet Deborah

CAPS Blog

Keep up-to-date about CAPS and read about issues affecting companion animals, especially those suffering in pet shops and puppy mills.

Visit CAPS Blog

Contact Us

Contact CAPS

Companion Animal Protection Society (CAPS)
759 CJC Hwy., #332
Cohasset, MA 02025
p: 339-309-0272
501 (c)(3) Tax ID#: 58-2040413

Contact by Webform

Class Action Lawsuits

scales of justice

If you purchased a sick or dying puppy from Barkworks or Happiness is Pets, you may be able to join consumer class action lawsuits. The first step is to fill out the CAPS complaint form.

Read more about Happiness is Pets or Barkworks.

CAPS Complaint Form